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What does a mature SAM program actually look like in practice? This blog explores the Run phase of ServiceNow SAM, where automated processes, smarter software management...
You’ve built the basics of your SAM program, now what? The Walk phase is where you start using ServiceNow SAM to tackle more complex licensing, optimize SaaS spend, improve compliance and reclaim unused licenses. In this blog, we walk through the practical steps that help you move from visibility to measurable control.
If you’re starting with SAM in ServiceNow, the biggest challenge is often knowing where to begin without trying to solve everything at once. This blog shows how the Crawl phase helps you build the visibility, data quality and foundations needed to create real value from your SAM program. In the past years Noventiq Northern Europe has implemented ServiceNow SAM, HAM and Discovery for many customers. We have walked the walk and talked the talk, resulting in a lot of lessons learned for all parties.
ServiceNow has implemented a series of updates that are directly relevant to ITAM teams: limited AI support within SAM Pro, further enhancements to Microsoft licensing, and a shifting discovery strategy as Intune gains ground over SCCM. The toolset is evolving, but only organizations that consciously adapt their configuration, data quality, and processes will truly benefit from it.
